Frequently Asked Questions


1. What is the procedure for online payment?  

1)      Login to your galwaykart account

2)      Select the products that you want to purchase

3)      Click the option of “Buy Now”

4)      Select the address/ add the address where you want the product to be delivered.

5)      Select the payment option of “Pre Paid” under Payment methods

6)      Click “Place Order”

7)      You will be directed to Payment option page. You can choose the different options for online payment- Credit/Debit card. Net banking, Wallets and PayU money. 

 

  • Credit Card-  You have to select if it is Visa, Master card or American Express.

Fill up your card details- card number, name on card. CVV number and expiry date.

 Click to “Pay Now”

You will receive an OTP on your registered mobile number.

Submit the OTP and an order number will get generated. 

  • Debit Card- Select Debit Card Type.

Select your card from the given mentioned options- Master Card, Visa Debit Card, State Bank Maestro Card and Other Maestro Card.

Fill up your card details- card number, name on card. CVV number and expiry date.

Click to “Pay Now”

You will receive an OTP on your registered mobile number.

Submit the OTP and an order number will get generated. 

  • Net Banking- Select your bank from where you wish to get the payment done.

Click to “Pay Now” option

Now you will be directed to your bank website wherein, you have to fill your user id and password.

You have to click on “Get OTP” option

You will receive an OTP on your registered mobile number

Submit the OTP and an order number will get generated 

  • Wallets- Select your wallet Type-Airtel Money, Free Charge, HDFC Bank-PayZapp, OLA money, PhonePe/BHIM UPI and YES PAY Wallet.  

Click to “Pay Now”

You will receive an OTP on your registered mobile number.

Submit the OTP and an order number will get generated.

  • Payu Money- Click on the option of PAYU Money

Follow the steps given in the website

Complete your transaction and your order number will be generated.


2.  What are the modes of payment?

There are two modes of payment:

1)      Pre-Paid- You can choose the different options for online payment- Credit/Debit card, Net banking, Wallets and PayU money.

You have an option to get the product delivered at your home or at franchise office. In case you wish to get the product delivered at franchise office then you have to visit the office with your identity card. 

2)      Pay to Franchise-  Once you select this mode of payment, you can collect your order from Franchise office and pay the amount.


3. When will my product get delivered?

It takes 7-10 working days for the product to get delivered.


4. When will IP get credited in case of Pre Paid order?

IP will get credited within 24 working hours as invoice get generated.


5. From which rank can a distributor place the order?

A distributor can place an order after achieving CD (Coral Distributor) rank. However, for RKT zone any distributor rank can place the order.


6. What is the procedure to reset password?

You can call us on our customer care number 01146277200 or email us at support@galwaykart.com with the following details

1)      Glaze customer ID

2)      Registered email id of Galwaykart


7. What is the procedure to change my registered email id?

You can email us at support@galwaykart.com with the following details

1)      Glaze customer ID

2)      Old email id of Galwaykart and the new email id


8. How to update my new number?

If you change your number at Glaze website, then automatically, the number will get changed in Galwaykart website.


9. What is the refund process if amount is deducted from bank account and order is not placed?

You can raise a complaint by calling us on our customer care number 01146277200 or dropping an email at support@galwaykart.com.


10. What is the time period of refund if amount is deducted from bank account and order is not placed?

The amount will reflect in your account within 7 working days after your complaint is registered.


11. Will my ID get terminated if I opt for refund.

In case quality is not good then full amount will be refunded and ID will not get terminated. 

  • If purchase date is from 1-20 for that we have 30 days’ return policy and full amount will be refunded. IR will be terminated if it’s not company’s fault. 
  • If purchase date is from 21 to last day of month you have to return by 20th of next month and then you will get full refund. IR will be terminated if it’s not company’s fault. 
  • Buy back refund- From 31st to 182 days in between this you returned product you will get 75 percent of refund excluding shipping charge for first purchase and IR will be terminated. 
  • In case of re purchase and if you take refund your id will be terminated.

12. Can I change the address after placing the order?

Yes, you can only change the Franchise address in COD order. Once you place COD order, you will receive a confirmation call from our customer care. That time you can change the address.


13. Can I cancel my order?

Yes, you can cancel the order in case of COD. Once you place COD order, you will receive a confirmation call from our customer care. That time you can cancel the order. However, in Pre-Paid order, cancellation request is not possible.


14. If I place a pre-paid order for different address will it get delivered?

Yes, you can however, the area pin code should be serviceable.


15. How will I know if my area pin code is serviceable or not?

While placing your order, you will get the option of entering your pin code.  Once you get directed to payment option then you can see if your area comes under serviceable or non-serviceable area.


16. How can I contact customer care agent?

You have to dial our customer care number 01146277200. Then you have to select the language. After that you will get 2 options. If you press 2 then you can speak to our customer care agent.


17. Will I receive the products ordered and free gift on the same package?

Yes, you will receive both the products on same package.


18. What is the validity of offer?

You can view the validity on the offer banner.


19. How can I repurchase the same order as payment did not get captured?

In case payment did not get captured you can place the order again. 


20. How to know that my payment has been Captured and order is placed?

By login to your Galwaykart account, you can check your order number on your dashboard. 


21. If order is canceled by Galwaykart, will fine of Rs 100 be levied?

No, there will not be any fine of Rs 100 for your next order 


22. Till when will my order stay in franchisee office?

It will stay till the last date of the current month.


23. Why can’t we get the products delivered through postal service in non-serviceable area?

We are planning to deliver our products all over India and turn all non-serviceable pin codes to serviceable ones.


24. How can I do partial return?

Yes, you can return your order partially. Call us on our customer care number and we will be glad to assist you.


25. Can I modify my order, after the order is placed?

No, currently we do not provide the option to modify the existing order.


26. What is the Duration of OTP for creating account?

After receiving the OTP it is valid for 24 hrs.

 

 

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